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The Benefits of Outsourcing: A Compilation of Eye-Opening Statistics

Outsourcing has become an increasingly common practice in recent years, and for good reason. Businesses across all industries are recognizing the numerous benefits of outsourcing, from cost savings and access to top talent to increased focus and faster growth. In this post, we’ve compiled a list of eye-opening statistics that highlight these benefits and shed light on why outsourcing can be a game-changer for businesses of all sizes.

  1. Cost Savings: One of the primary reasons businesses turn to outsourcing is cost savings. According to a study by Deloitte, 59% of businesses outsource to reduce costs. By outsourcing tasks to countries with lower labor costs, businesses can save up to 70%. In addition, research by Clutch found that 44% of businesses that outsource do so to access cost savings.

  2. Access to Top Talent: Outsourcing also provides businesses with access to top talent from around the globe. Today's connected world means that businesses can hire skilled professionals from a variety of locations, expanding their talent pool and giving them the ability to take on bigger projects. According to a survey by Clutch, 78% of businesses that outsource report being satisfied with the quality of work delivered.

  3. Increased Focus: Outsourcing allows businesses to focus on what they do best. By outsourcing non-core functions to experts, businesses can allocate their time and resources more effectively, leading to increased productivity and growth. A study by MicroSourcing found that 57% of businesses that outsource do so to focus on core functions.

  4. Faster Growth: Outsourcing can also lead to faster growth rates for businesses. A study by Hinge Research Institute found that businesses that outsourced experienced growth rates that were 20% higher on average compared to non-outsourced businesses. By delegating tasks to third-party providers, businesses can expand their offerings and scale up more quickly.

  5. Flexible Staffing: Outsourcing enables businesses to scale up or down quickly as needed. By outsourcing, businesses can take advantage of seasonal demand or respond to changing market conditions without the added costs and complexities of staffing and managing additional employees. Research by Clutch found that 44% of businesses that outsource do so because it allows them to be more flexible.

  6. Improved Customer Service: Outsourcing customer service can have a significant impact on customer satisfaction. By partnering with an experienced outsourcing provider, businesses can improve response times and provide better support to customers. A study by MicroSourcing found that businesses that outsourced customer service saw an average increase in customer satisfaction ratings of 10%.

  7. Risk Mitigation: Outsourcing can also help businesses mitigate risks associated with expanding into new markets or launching new products. By partnering with an outsourcing provider that has expertise and local knowledge, businesses can reduce the risk of costly mistakes and ensure a smoother transition.

In conclusion, outsourcing provides numerous benefits for businesses of all sizes, from cost savings and access to top talent to increased focus and faster growth rates. Whether it’s customer service, IT, finance, or any other non-core function, outsourcing can help businesses increase efficiency and productivity, expand their offerings, and ultimately achieve their goals.



[1] Global Outsourcing Survey 2022 | Deloitte US

[2] 2021 Global Shared Services and Outsourcing Survey Report (

[3] Small Business Outsourcing Primed to Boom in 2023 |


[5] Business Process Outsourcing Market Worth $525.2 Billion By 2030 (

[6] PowerPoint Presentation (

[7] What You Need to Know About Outsourcing: Which Outsource Service is Right for You? - Aptude, LLC. A New Era Technology Company

[8] ISG Research - View (

[9] Small Business Outsourcing Primed to Boom in 2023 |

[10] Syntax IT Trends Benchmark Report (2021): Report

[11] Computer Economics Avasant Research - Computer Economics by Avasant


[13] Content writing | Exploding Topics



[16] The 2021 Kearney Global Services Location Index - Kearney

[17] Outsourcing to the Philippines - the state of play (

[18] Outsourcing Statistics 2022: In the US and Globally | TeamStage

[19] China: new employees number in service outsourcing industry | Statista

[20] Seven in ten British businesses outsource to third parties | YouGov

[22] Doing business in the Philippines 2019 | Deloitte Philippines | Financial Advisory

[23] IT and Business Process Association of the Philippines (

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